Return Policy
At Jinger Drinks, your health and safety are our top priorities. Because our products are organic and consumable, we maintain a strict no-return policy once an item has left our facility.
This policy ensures that every bottle you receive is fresh, untampered with, and meets our rigorous quality standards. By preventing the re-circulation of food products, we eliminate the risk of contamination and guarantee the integrity of our drinks.
Quality Assurance & Issues
We take immense pride in the quality of our beverages. If you feel your product is not up to the highest standard, please do not attempt to mail the item back to us, as no return labels will be issued.
Instead, please follow these steps:
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Inspect your order immediately upon arrival.
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If the item is defective, damaged, or incorrect, contact us at Customerservice@jingerdrinks.com.
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Provide the batch number found on the packaging.
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We will launch a formal inquiry into that specific batch to evaluate the issue and make it right for you.
Exceptions & Non-Returnable Items
Due to the nature of our products, the following cannot be returned or refunded:
European Union 14-Day Cooling Off Period
For customers within the European Union, you have the right to cancel or return your order within 14 days for any reason. However, please note that for health and hygiene reasons, this only applies if the product remains sealed, unused, and in its original packaging. Once the seal is broken or the product is handled in a way that compromises food safety, it is no longer eligible for return.
Refunds
If a refund is approved following a quality inquiry, you will be automatically refunded on your original payment method within 10 business days. If you haven't received your refund after 15 business days, please reach out to us at Customerservice@jingerdrinks.com.
